At ChetnasKitchen, we strive to provide the best experience for our customers. We understand that sometimes plans change, and you may need to cancel your order. Please read our cancellation and refund policy carefully.

1. Cancellation Policy:

– Cancellation Deadline: You may cancel your order up to 1:00 PM of the previous day of the scheduled delivery date. For example, if your order is scheduled for delivery on February 10th, you must cancel by 1:00 PM on February 9th.

– Cancellation Process: To cancel your order, please contact our customer support team via whatsapp / phone with your order details. You can find our contact information on our website.

2. Refund Policy:

– Refund Eligibility: If you cancel your order before the cancellation deadline, we will process a refund for the amount paid, minus a cancellation fee of 15% of the total order value.

– Refund Processing: Refunds will be processed using the original payment method within a reasonable timeframe after deducting the cancellation fee.

– No Refund After Deadline: Any cancellation requests received after the cancellation deadline will not be eligible for a refund, and the payment will be forfeited.

3. Exceptional Circumstances:

In the event of unforeseen circumstances or issues with the quality of the food, we may consider refund requests on a case-by-case basis. Please reach out to our customer support team at support@chetnaskitchen.com to discuss your situation.

4. Contact Us:

If you have any questions or concerns regarding our cancellation and refund policy, please don’t hesitate to contact us. Our customer support team is available to assist you and ensure your satisfaction.

5. Changes to This Policy:

We reserve the right to update or modify this cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with ChetnasKitchen, you acknowledge that you have read, understood, and agreed to our cancellation and refund policy.