Delivery / Shipping Policy
At ChetnasKitchen, we are committed to providing convenient and reliable doorstep delivery of our delicious meals. Please read our shipping policy carefully to understand how we handle deliveries.
- Delivery Areas:
We currently offer doorstep delivery services within specified areas of Thane, Mumbai and Navi Mumbai. Please contact our customer support team to confirm if we deliver to your location.
- Delivery Times:
– Regular Orders: For regular breakfast, lunch, and dinner options, we offer delivery within specific time windows. Delivery Time Windows is mentioned on website
– Party and Bulk Orders: For party orders and bulk orders for outstation travelers, please place your order in advance to ensure timely delivery. Delivery times may vary based on the size and complexity of the order.
- Delivery Charges:
– Regular Orders: Delivery charges may apply to regular orders and will be displayed during the checkout process. Free delivery may be available for orders above a certain value, as indicated on our website.
– Party and Bulk Orders: Delivery charges for party and bulk orders will be communicated to you at the time of order placement, based on the delivery location and order size.
- Delivery Process:
– Order Confirmation: Once you place an order, you will receive an order confirmation email or message containing the details of your order.
– Delivery Notification: At the moment we do not offer delivery notifications. Please contact our customer support team in case the order does not arrive for delivery during the designated delivery time window mentioned on the website.
– Recipient Availability: Please ensure that someone is available at the delivery address to receive the order during the specified delivery window. If no one is available, our delivery team may attempt to contact you for the same.
- Contact Us:
If you have any questions or concerns regarding our shipping policy or delivery process, please don’t hesitate to contact us. Our customer support team is available to assist you and ensure a seamless delivery experience. Whatsapp us or send email to support@chetnaskitchen.com
- Changes to This Policy:
We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order with ChetnasKitchen, you acknowledge that you have read, understood, and agreed to our shipping policy.